ITSM Implementation & Capability Growth

ITSM implementation • Analyst Upskilling • Executive Training

Transforming IT Service Management into a strategic value driver. Expert consulting for any project scale—delivered remotely, on-site, or via hybrid models across Europe and beyond.

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My Core Services

Capability & Training

Major Incident Management Training analysts to move beyond note-taking to spearheading critical issue resolution with significantly reduced business impact, frequency and duration of outages. Change Enablement Upskilling teams to proactively identify and prevent outages and increase organization-wide change velocity. Leader Coaching Advisory for senior management on managing critical incidents and starting ITSM from zero.

Strategic Setup

Core Practices Implementing high-value Incident, Change, and Request processes for maximum ROI. CMDB Logic Structuring the "Single Source of Truth" for mature risk and asset management. Comprehensive ITSM Deployment Strategic implementation of additional ITSM practices tailored to organizational maturity and business goals.

M&A Integration

Proven at Scale Onboarding 10+ global markets and 20,000+ staff into unified ITSM practices. Operational Harmony Integrating dispersed teams and acquisitions into single cohesive operating units.

Experience

Director, IT Governance & M&A Support

CENCORA #10 FORTUNE 500
Oct 2024 - Nov 2024

Standardized ITSM operating models and driven efficiencies across 10 European markets.

Director, IT Service Management

CENCORA #10 FORTUNE 500
Oct 2021 - Oct 2024

Architected onboarding for 10 markets (20,000+ staff). Built transition frameworks for data center builds and major migrations.

Global Head of Crisis Management

DANSKE BANK
June 2018 - Feb 2021

Built Crisis Management frameworks for 20,000+ staff. Directed bank-wide cross-functional response during COVID-19.

Global Head of IT Change Management

BARCLAYS
June 2016 - June 2018

Managed 250,000+ annual changes. Led ServiceNow reengineering and practice separation during business divestiture.

Get In Touch

Available for projects across Europe and beyond.

Remote / On-Site / Hybrid

simas.stasenis@gmail.com

+370 690 20006